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Shopping Information
What is Draperz?
Draperz is a modern online fashion brand offering a wide range of high-quality apparel and accessories for both men and women. From everyday essentials to the latest trends, we’ve got your style covered — all in one place.
Is it safe to shop at Draperz?
Absolutely. Draperz uses fast and secure payment methods with industry-standard encryption to protect your information. Your shopping experience is 100% safe and reliable.
What payment methods do you accept?
We accept all major online payment methods, including:
Credit & Debit Cards (Visa, Mastercard, etc.)
Bank Transfers
Mobile Wallets
Online Payment Gateways (PayPal, Stripe, etc. where supported)
We’re constantly updating our systems to ensure a smooth and secure payment experience for all customers.
Can I return or exchange an item?
Yes! We offer a 7-day return and exchange policy on eligible items. If you receive a damaged or incorrect product, our support team will guide you through the process.
Do you ship internationally?
Yes! Draperz offers international shipping to many countries around the world. Shipping fees and delivery times vary based on your location and will be calculated at checkout.
Do I receive an invoice for my order?
Yes. A digital invoice/receipt is automatically sent to your email after you place your order. You can also request a copy anytime by contacting customer support.
How can I contact Draperz?
We’re always happy to assist:
📧 Email: hello@draperz.com
📱 WhatsApp: +447956254688
📷 Social Media: @Draperz.Official on Instagram & Facebook
Payment Infomation
When the order payment is taken of my bank account?
Payment is usually processed immediately at the time of checkout, once your order has been successfully placed.
As soon as your payment is confirmed, you will receive a detailed invoice via email, which includes your order summary, payment confirmation, and all billing information — so you can shop with complete peace of mind.
At Draperz, we believe in providing a transparent, secure, and smooth shopping experience. If you ever have any concerns about billing or need an additional copy of your invoice, our support team is always here to help.
What is wishlist?
A Wishlist is a personal list where you can save your favorite items while browsing our store. It’s a great way to keep track of products you love but aren’t ready to purchase just yet.
With the Draperz Wishlist, you can:
Easily revisit saved items anytime
Plan future purchases
Share your style picks with friends or family
Creating a wishlist is simple — just click the ❤️ or “Add to Wishlist” button on any product you like (you may need to log in or create an account).
It’s your personalized fashion board, made just for you!
What should I do if I receive a damaged or wrong product?
We’re truly sorry if something went wrong with your order — that’s not the Draperz experience we aim to deliver.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Our team will guide you through the return or exchange process quickly and make sure the issue is resolved to your full satisfaction.
To speed things up, kindly provide the following when you reach out:
Your order number
A clear photo of the item showing the issue
A brief description of the problem
📧 Email: hello@draperz.com
📱 WhatsApp: +447956254688
We’ll take care of the rest — because your satisfaction is our priority.
Can I change or cancel my order?
Yes — we understand that sometimes you might change your mind!
You can change or cancel your order as long as it hasn’t been processed or shipped yet. If you’d like to make changes, please contact us as soon as possible after placing your order.
To request a change or cancellation, reach out with:
Your order number
Details of what you’d like to change or cancel
📧 Email: hello@draperz.com
📱 WhatsApp: +447956254688
Our team will do everything we can to accommodate your request quickly. If your order has already been shipped, we’ll still guide you on the next steps through our return or exchange process.
What is "package tracking" in my orders?
Package tracking lets you follow your order every step of the way — from the moment it’s shipped until it reaches your doorstep.
At Draperz, we keep you updated automatically via email. You’ll receive timely notifications at each stage of the process, such as:
Order Confirmed
Order Shipped (with tracking link)
Out for Delivery
Delivered
No need to ask — we’ll email you with all the updates, including a tracking link, so you can monitor your delivery in real time.
If you ever need help with your tracking or haven’t received an update, feel free to contact our support team. We’re here to help!
